At 8:30pm (30 minutes before they closed) I called yet again. He reassured me they’d call before they closed the store. An hour later that gentlemen called and kindly asked if they had called me yet (which the store hadn’t) before he left his office. I called Apple technical support and the guy was super friendly and called the store for me who told him they’d call me that night. That Tuesday rolled around and I still heard nothing (it’s been 13 days, 9 business days, at this point with zero follow up). 48 hours later I called and the woman apologized and explained they’d call me the next Monday or Tuesday latest. The following Wednesday I heard nothing so I called the store (which is incredibly difficult to get through to a real person) and they said they’d call within 48 hours. Guy that helped was super nice and said they’d have to ship the watch off and I’d get it in 3-5 business days (this was a Wednesday). Scheduled an appointment, waited half an hour to be seen by two people who told me the same vague thing per usual (meanwhile there are five employees at the front, which whatever, it just looks bad). Got a Series 3 Watch for Xmas and it died immediately when in contact with water. This isn't the path to their typical fan base's hearts. Appointments mean nothing - other than the fact that you're on a list and they know who you are. They'll call and I can come drop my phone off for a couple of hours (after waiting an hour or more to tell someone why I'm there). Says "Phone is operating within normal specs, but they'll be happy to ORDER me a battery." ORDER? I'm here to get it replaced and scheduled this appoint to do so? They didn't have any in stock.going to be about 10 days. Another 45 minutes, a tech comes out and runs some diagnostics. Says someone will be out shortly to take care of me. 45 minutes later a guy comes by looks at my phone - gathers some information. Arrived 5 minutes before scheduled time, told to have a seat with 20 other people and wait for someone to call my name. Expressed in the appointment notes that I was in need of a new battery. Took 10 days to schedule an appointment to get a new battery for my 6S Plus.
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